Technical Support Representative

Mateebtech Smc Pvt Ltd Unverified

Lahore , Pakistan

Posted Oct 05, 2020 93 views Report Job

PKR. 40,000 - 60,000/Month

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Job Description

As a Technical Support Executive, you will serve as the main point of contact for issues and questions about Seebiz and its products.

You will not only be responsible for providing world-class assistance, but will also have the opportunity to define Seebiz support processes and work with our team to develop and scale the Technical Support function

About the Role:

  • Answer inbound inquiries coming through Seebiz support hotline; live chat feature or support email address
  • Use voice and written communications to ask insightful questions that get to the root cause of the customer’s problem.
  • Generating solutions using your deep product knowledge
  • Developing inbound and outbound strategies for customers follow-ups.
  • Creating and documenting SOPs and databank of a wide variety of client issues and their resolutions.

Requirements:

  • Minimum 2 years of working experience in Technical Support/Customer Success 
  • Experience in inbound upselling
  • Customer advocacy, empathy, and keen attention to detail.
  • Experience in a technical support role covering enterprise software products.
  • Educational background focused on Accountancy, computer science or business management

Job Details

Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Jail Road, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Nov 06, 2020
Posting Date:
Oct 05, 2020
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Mateebtech Smc Pvt Ltd

· 1-10 employees - Lahore

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