As a Technical Support Executive, you will serve as the main point of contact for issues and questions about Seebiz and its products.
You will not only be responsible for providing world-class assistance, but will also have the opportunity to define Seebiz support processes and work with our team to develop and scale the Technical Support function
About the Role:
- Answer inbound inquiries coming through Seebiz support hotline; live chat feature or support email address
- Use voice and written communications to ask insightful questions that get to the root cause of the customer’s problem.
- Generating solutions using your deep product knowledge
- Developing inbound and outbound strategies for customers follow-ups.
- Creating and documenting SOPs and databank of a wide variety of client issues and their resolutions.
- Minimum 2 years of working experience in Technical Support/Customer Success
- Experience in inbound upselling
- Customer advocacy, empathy, and keen attention to detail.
- Experience in a technical support role covering enterprise software products.
- Educational background focused on Accountancy, computer science or business management