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Job Description

Job Requirements:

  • Identify support queries raised by the customer through calls, emails, and chats and post proper entries of tasks in CRM. Also, ensure proper delivery of information to liaison.
  • Responsible to meet monthly upsell targets assigned by the concerned reporting authority.
  • Contributes towards team effort by closing inquiries as per customers' requirements and internal SOPs.
  • Ensure meeting deadlines as per customer request for the assigned tasks and ensure its completion.
  • Maintain relationships with clients to resolve disputes by providing support, information, and guidance to avoid refunds.
  • Responsible to meet call quality standards as per the defined SOPs.
  • Maintain relationships with clients to resolve disputes by providing support, information, and guidance to avoid refunds.

Job Details

Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Experience:
1 Year - 4 Years
Apply Before:
Jan 06, 2020
Posting Date:
Nov 14, 2019
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Nexus Corporation Ltd

Information Technology · 101-200 employees - Karachi

We provide online solutions to our clients. We offer designing & developing services to any market be it a consumer or a business through our websites. We design logos, websites and stationary for small and medium sized businesses. We mainly cater to international market which mainly include USA ...Read More