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Job Description


To monitor and maintain the computer systems and networks within an organization. To fix the issues or changes required, such as forgotten passwords, viruses or email issues.

Job Responsibilities:

  1. Installation and configuration of computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
  2. To provide support after-sales of Software or equipment’s to companies
  3. To work with customers/employees to identify computer problems and advising on the solution
  4. Logging and keeping records of customer/employee queries
  5. Analyzing call logs so you can spot common trends and underlying problems
  6. Updating self-help documents so customers/employees can try to fix problems themselves
  7. Working with field engineers to visit customers/employees if the problem is more serious
  8. Testing and fixing faulty equipment
  9. Performs other job-related duties as assigned.


  • An ability to assess each customer/employee's IT knowledge levels
  • Ability to deal with difficult callers
  • Logical thinker
  • Good analytical and problem solving skills
  • Up-to-date technical knowledge
  • An in depth understanding of the software and equipment your customers/employees are using
  • Good interpersonal and customer care skills
  • Good accurate records keeping
  • Good Communication and Persuasive Skills

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Johar Town, Lahore, Pakistan
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year (1 year of relevant experience)
Apply Before:
Oct 05, 2018
Posting Date:
Sep 05, 2018
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Outstart Tech Pakistan

Information Technology · 51-100 employees - Lahore

pOutstart Tech Pakistan/p

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